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Changes to password policy - 03/06
We are making important updates to our password policy to enhance security and protect sensitive information. Going forward, all Hosted passwords must be at least 10 characters long and will need to be updated every three months. These changes are ...
IT Helpdesk SLA
Overview This document outlines the Service Level Agreement (SLA) for the IT Helpdesk services. Service Hours The IT Helpdesk operates during the following hours: Monday to Friday: 8:00 AM to 5:00 PM Incident Management Incidents are unplanned ...